FAQ
SHIPPING & DELIVERY
- HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Our delivery times are 1 to 2 working days.
To avoid storage and labor costs, we work directly with our producers and have no middlemen. This allows us to offer you truly advantageous prices compared to what you have in a physical store .
- WHERE DO WE DELIVER AND WHAT ARE THE DELIVERY COSTS?
We deliver worldwide.
Delivery costs are FREE from 25€
- WHERE ARE YOU FROM?
Our company is entirely French. We ship directly from our suppliers in Asia and the USA.
- WHO DELIVERS MY ITEM?
Your items are guaranteed by your local postal service. Laposte / DPD / UPS
- WHAT ARE THE DELIVERY TIMES?
Items are delivered according to your local post office's terms and conditions.
- WHAT HAPPENS IF NO ONE IS HOME?
Don't worry! Your items will be left in your mailbox if they are small enough. Otherwise , your package will be left at your local post office.
- I entered the wrong delivery address, what should I do?
Don't worry, if your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information.
PAYMENT
- IS YOUR SITE SECURE?
This site is 100% secure.
Here's why:
First, the site you are visiting is an HTTPS server (the little padlock on the left side of the URL is to remind you of this).
Most websites are not secure in their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Finally, we use Stripe, which is the benchmark for secure Internet transactions.
In summary, ordering from Monster Buy is safe and secure.
RETURNS AND REFUNDS
- WHAT HAPPENS IF I AM NOT SATISFIED WITH MY PRODUCT?
We offer a 100% money-back guarantee!
If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives with us.
All returned products must be in perfect condition and must be returned by you. Proof of postage must be sent by email.